Contact B1G Player for aUK Trial and Subscription Help
Contact B1G Player support to request a UK trial, compare subscription options, confirm device compatibility or ask for help with installation, activation, login problems, renewals, refunds and reseller access.
Device testing
Setup support
Account help
What to Test During the Trial
Useful checks
- •Player installation
- •Login acceptance
- •Catalogue loading
- •Several live items
- •Several on-demand items
- •EPG
- •Search
- •Favourites
- •Audio
- •Subtitles
- •Wi-Fi stability
- •Player controls
- •Active connection requirements
Test during the hours you normally expect to use the service.
Information to Provide
Include these details
- •Device manufacturer and model
- •Operating system
- •Current player
- •Country
- •Number of connections required
- •Preferred contact method
- •What you want to test
Never post login details publicly.
What a Trial Does Not Guarantee
A trial does not guarantee:
- •Permanent availability of every item
- •Universal 4K
- •Interruption-free internet delivery
- •Continued access after expiry
- •Permission to share or redistribute access
- •Unlimited simultaneous connections
Support Enquiries
Choose the correct subject:
Trial
Plan question
Device compatibility
Installation
Login
Playback
Renewal
Payment
Refund
Reseller
Privacy
Copyright
Other
Contact details
- WhatsApp: +44 7848 177296
- Support hours: Monday to Saturday, 10:00–20:00 UK time
- Expected response: usually within a few hours during support hours
Privacy, copyright and refund requests can be sent through the same WhatsApp number or the Contact form, with the correct subject selected.
Message support on WhatsApp